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Project Showcase

The Importance of aftercare

A fantastic demonstration of a system upgrade and optimisation for a long-standing Panasonic customer, all from the manufacturer’s recommended referral to UK Alternative Energy, a Panasonic Pro Partner.
The Importance of aftercareThe Importance of aftercareThe Importance of aftercareThe Importance of aftercareThe Importance of aftercareThe Importance of aftercare

The Project

A great example of the level of service that our customers have come to expect.

ASHP ManufacturerPanasonic
ASHP System Size9 kW
PV ManufacturerShuco & SolarEdge
PV System Size3.78 kWp
LocationLincoln, Lincolnshire, Wellingore
SectorDomestic
Year Installed2018

After we had already helped Ray upgrade his Solar PV system to a SolarEdge set-up…

…He returned for help with his heat pump, which had come to the end of its life. We updated the cylinder and installed a new Panasonic Heat Pump which had an inverter-driven compressor which helped with improving his efficiencies.

UKAE Admin, Website Admin
UK Alternative Energy
The Importance of aftercare

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The Problem

Having had a Sanyo Air Source Heat Pump installed by a national company in 2009/10, this customer was left out in the cold when his heat pump stopped working and he was unable to make contact with the installers. An all too common occurrence in this industry, the UK Alternative Energy team was able to pick up this project following the manufacturer’s recommendation.

The Solution

In 2009 Sanyo was a subsidiary of Panasonic (which later became wholly owned by Panasonic in 2011). Prior to becoming our customer, Mr Williams contacted Panasonic directly for their support. The Air Source Heat Pump team at Panasonic offered Mr Williams a discounted replacement if installed by a local Panasonic Pro Partner and so, passed him our details.

By the end of May 2018, we had fully upgraded this customer’s heating system with a new Panasonic heat pump and as a happy customer, he returned three months later for support on upgrading his Solar PV system. Again, unfortunately for the customer, this system was installed poorly by a national company that didn’t use the correct mounting system for an in-roof system. Thankfully, the UK Alternative Energy team was able to return to the customer, install the correct mounting system and upgrade his inverter to a SolarEdge Optimisation system. Smiles all round.

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We’re here to help.

    Accreditations
    Certified Installers
    TeslaTesla
    Heat GeekHeat Geek
    OctopusOctopus
    PanasonicPanasonic
    Associations
    Samsung Climate SolutionsSamsung Climate Solutions
    Solar EdgeSolar Edge
    Lincolnshire Chamber of CommerceLincolnshire Chamber of Commerce